Your Business is ALIVE

You know how your business feels like it has a life of its own?

Do you know that information about this living thing can be known?

I’m not talking about your tax returns or financial statements. I’m talking about the soul of your business. Just like a psychic reads your soul, I read the soul of your business.

I access information about the health and vitality of this living business of yours. I analyze any group, system, or process in your business to find out how it’s doing and what it needs to thrive.

I receive information about what kind of attention your business needs from you in order to move forward. I help you understand your best next moves and how to implement them. I’m particularly attuned to what’s blocking your business from growing.

Because I’m a healer, I approach your business as a living entity that’s calling for attention from you. The sort of attention needed may be outside your current seeing. When we shift your perception of your living business we’ll access new possibilities.

This probably sounds a bit unusual to you. If you’re drawn to uncovering a new way to get a handle on your business, maybe give this a try. Like any reading, you’ll be able to tell quickly if it’s accurate and meaningful – or if it’s fluff and nonsense. You’ll be able to feel a kind of resonance that makes you want to go deeper – or not.

In our opening conversation you’ll be able to talk to your living business like it’s the third person at the table.

I’m Different

I get it. People in business don’t see what I see.

That’s ok. It makes me uniquely valuable to those willing to take a close look at what I see. There’s magic there. And much leverage to improve business practices and results.

But it’s not easy. I’ve spent a lot of time learning to see, and a lot of time learning to communicate what I see. Much of what I reveal feels true to people even if they don’t entirely understand it.

I see business as nested systems. I see parts and pieces – and the connections between them. I see movement – and stuckness. I see flow – and blocks. I listen to the way people speak to each other and what is – and isn’t – said.

This stuff takes place in the physical realm. I also access information beyond the physical. I interact with the energy of the people, groups, ideas, and history of a business. I look for clarity of purpose and alignment with it. I feel pain and trouble. I seek unknown information that needs to be known.

Fortunately, I’ve spent years applying what I see to make changes that improve the lives of people and the results of business. I’ve made a lot of mistakes trying to bring meaningful change in simple, straight-forward ways. I’ve learned a lot!

Now I tap into guidance from the unseen world to help me move desired action forward. That’s magic.

And, it works!

Deja Vu All Over Again

It’s easy to get bogged down in our own self-sabotage. We’re good at it. We’ve been practicing a long time. It feels terrible and it drives our energy down, making us less and less productive – less and less fulfilled – less and less happy. And more and more stuck.

There are many techniques to breaking free from Stuck. You probably have a couple that work for you at least some of the time. That’s good!

What about those times when nothing in the tool bag helps? Where do you turn? What’s your next move?

I would guide you to look at the meta-process of self-sabotage: what get’s you in – what keeps you in?What’s in it for you? What do you gain by being stuck?

What are the circumstances when stuckness comes? What’s happening around you? How do you feel? You’ll want to examine this from a higher place – a place that allows you to SEE it – to access it.

To break the cycle.

That’s the important game. We certainly want to see Stuck coming and act quickly before we fall into the mire. We want to be able to grab the right tools when we’re in the mire to get us moving. But the real challenge – and the big payoff – is to stop self-sabotage entirely.

What do your self-sabotage patterns look like?

Go deeply. Look carefully. Bring a quiet mind – without assumptions. Call yourself out on the patterns you’ve developed over time to cope with what’s coming at you. These patterns now lead you into trouble.

I gotta change too!

After working in and around business for many years, I now see that effectively navigating change is the key to sustainable growth. Our relationships and how we see each other set the stage for underlying communication vital to a vibrant organization.

When I’m not doing my own thing, I’ve often served as #2, where my primary focus was on “the way we do business around here.” That includes processes and continuous improvement, dealing with employees, and establishing a positive culture that supports good work and happy workers. In this role I’ve stretched myself to identify and practice ways to make change smoother.

Along the way, I was guided through an unwritten curriculum of spiritual learning and personal development. Life classes included healing modalities, guided writing, mysticism, and awakening. I’m deeply connected with Nature – from early beginnings creating an indoor apartment jungle to founding a landscape design/build company to becoming a plant whisperer.

Now I see that these two facets of my life must be combined in a way that brings magic to business. My learning and experience allow me to see things in uncommon ways – to open the door of perception to those I help – to uplift, inspire, and empower. I am entirely an agent of our Higher Power, which works through me to help you move into inspired action. Through business, we can bring light to the world.

Who I Am

I see now that “healer” is the organizing factor in my life adventure. This makes me smile. It’s been a challenge to try to make sense out of a resume that includes a wide variety of work and doesn’t begin to describe who I am.

I see now that all the work I’ve done is around healing. It’s been about empowering people to do great work. And to find joy in it. It’s been about restructuring organizations to do great work. And to profit from it.This is healing.

What’s shifting for me is that I am no longer focused on seeing the trouble. Or the trouble beneath the trouble. My seeing is aimed at healing the trouble. And I’m using all the tricks in the book to teach organizations and people to be whole.

I’m excited about work again. For awhile I was overwhelmed by the trouble. Now I see a way to bring my full self in service to creating a better world.


For me, service is core. One 85-year-old volunteer I worked with said it this way: When you’ve been around as long as I have, you finally figure out the only thing that has any meaning is service.

I don’t think service means doing. For me, it’s about being.

That means being in fit spiritual condition and showing up open to whatever unfolds. It means shining my light for whoever appears in the next situation. It begins with making eye contact and smiling consciously as I walk down the grocery store aisle or in a business group.

I often find what happens next is that eye contact and a smile are returned to me. And that’s wonderful. But it doesn’t end there.

People I’ve never met ask me how I’m doing. They break the ice – which is great for me because I’m up for meaningful conversation. It’s amazing how fast and deep these conversation can go when we’re both present.

When we part, we are both changed. There’s a glow or a buzz. That’s the feeling I want to spread. That’s my service.

Focus on Volunteers

In today’s nonprofit world, volunteers are the wildcard. In a fully-functioning volunteer program – volunteers are easily the most powerful cards in the organization’s deck because they are absolutely flexible – volunteers can be recruited and trained to perform any task.

Volunteering can remove money from the social contract. Let’s put that in very simple terms: if volunteers and organizations trade an experience in which the volunteer receives an opportunity to make a difference, the opportunity to make a friend, and the opportunity to have fun, then the organization can ask the volunteer to contribute work.

That’s it. No money in the exchange. Yet the volunteer receives an experience quite precious and the organization receives much-needed work.

Volunteers don’t get these kinds of opportunities generally – may find it difficult to locate them anywhere. Organizations do not have money to hire work out – must get work done in order to serve clients. For volunteers and organizations, this is a GREAT DEAL!

…especially in this day when people feel separated and struggle to find meaning.

…especially in this day when organizations struggle to survive as their missions and client bases expand.

Organizations, please devote your energy, your heart, and your soul to your volunteers. Volunteers, do great work. Many years ago I attended the national volunteer conference along with leaders of volunteers across the country. There I came to believe that volunteers not only provide hope for solving our human problems – volunteers are the ONLY HOPE.

A great volunteer program holds the space for volunteers to step into their greatness through service to your organization.

I believe that in each volunteer experience, volunteers should feel that they have made a difference, made a friend, and had fun. I have found that when we hold ourselves to this standard, volunteers leave each experience asking to be called when the next opportunity to serve presents itself.

In this environment, access to volunteers and their skills blossoms. Their joy infects your entire organization. That’s a solid foundation you can sustain.

Basic Building Blocks of Business

Are you treating symptoms?  Or addressing root causes?  After years of looking deeper and deeper into business problems in an attempt to get leverage on root causes, I’ve come to believe these four building blocks form the basis for business – at least it’s one way of looking at it – one that provides access for change.

When you’ve reached the point when you say “There has to be a better way,” look here for answers.


Every idea begins as an internal conversation and moves outward toward manifestation through the medium of conversation.  Most of our working day is spent in conversation, translating desires into words we communicate, clarify, challenge, develop, choose, commit to, and act upon.

Most conversation just happens.  Principles, rules, and rituals of conversation clearly exist but seldom surface as subjects for design or improvement.  Business learns little from the social sciences about conversation, and applies even less.

Have you listened to the conversations going on around you?  Are they working?


It may seem a little silly to say that business is about exchange.  After all, we pay a lot of attention to the dollars coming in and the goods and services going out.  Or do we?

Most of our interactions with people and organizations involve exchanges, and most are never documented or fully discussed.  Even though we learn early in life never to give anything away unless we’re getting something in return, we’re often surprised to discover what we’re really giving and receiving.

What trades are you involved in today?  Are you happy with the way your trades are going?


The study of how decisions get made is called Political Science.  We’re well aware that politics in the office and at home affect our ability to achieve desired results.

Deciding involves getting all options on the table and understanding the consequences of each option.  That’s a tall order for most decisions and decision-makers.

How are decisions made in your business?  Are you happy with your results?


Every decision you make is based on your prediction of what’s going to happen in the future.  You might say that your business day is made or lost based on how well you guessed about what came across your path.

We like to pretend we make predictions based on data, although we’ve all read that past results do not guarantee future ones.  Besides, we try not to look too closely at the data, because it just isn’t that good at helping us predict.  We tend to go with our gut.

How do you make decisions?  What kind of data do you trust?  What is your gut saying about your predictions?

Leverage for change

Conversations to Improve Business Results

Every idea begins as an internal conversation and moves outward toward manifestation through the medium of conversation.  Most of our working day is spent in conversation, translating desires into words we communicate, clarify, challenge, develop, choose, commit to, and act upon.

Most conversation just happens.  Are you listening to the conversations going on around you?  Are they working?

Knowing how to effectively address the way you manage these five conversations can provide immediate leverage to improve business results.

Choosing Joy at Work

Happy workers produce more.  Joy doesn’t take a lot of time or cost much money.  Such a deal!

Choosing Joy at Work changes the way we think about work.  Unfortunately, early in life we learn to associate work with pain, suffering, and a loss of power. It’s time for a change. Based on the book Choosing Joy at Work, we help you guide workers in any box on the org chart to take their next step towards freedom and joy by exercising their personal power on Monday.

Conversation Marketing that WORKS

Marketing is a giant ongoing conversation with your customers, with concrete steps to be managed and tools you probably use.

Customers are hungry for meaningful conversation and struggle to find the information they need to make informed decisions.  Although most businesses struggle with marketing, business leaders speak passionately about their work.  These facts provide the key to a huge marketing opportunity.

Every conversation begins with an interruption.  Learn how to interrupt in ways consistent with your product or service, and your personality.  From there, we’ll guide you to provide value quickly, ask for permission, and maintain, grow, and repair the conversation.

Employee Appraisals that WORK

Learn ways to foster ongoing conversations about work that lead to improved organizational performance.

Studies repeatedly demonstrate employee appraisals are ineffective and cause undesirable results.  Why do we do keep doing them?  What assumptions about people and work underlie employee appraisals?  What is the real goal of employee appraisals?  How do we accomplish that?

We’ll guide you to use simple tools to manage employee improvement, coaching and guidance, feedback and communication, the compensation conversation, staffing decisions and professional development, and termination and legal issues.

In the process, you’ll help your people understand and access the knowledge and information that influences decisions about their pay, promotion, status, and future.  Your employees will act as healthy adults, responsible for their own morale, performance, and development, with and without support from the organization.

Customer Surveys that WORK

Set up employees to own the conversation with customers, discover their real expectations, monitor results, and recover from breakdowns.

“I’m not calling our customers!  I wouldn’t know what to say.  What if there are problems with our service?!”

When it comes to customer surveys, too often business leaders hide behind a lack of formal knowledge about statistics.  Worse yet, we’re afraid of what we’ll find – and overwhelmed by the thought of following up on what we uncover.  We’ll guide you unravel these fears and take positive steps toward improving your relationships with your customers and your employees.

We’ll help you adapt simple models and tools to involve employees in initiating and managing conversations with customers, including ways to identify critical customer expectations, measure how you’re doing in these areas, and generate and manage specific follow-up actions.

Process Documentation that WORKS

Simple ways for employees to document and own business processes that improves work results, fosters better communication, and increases the value of your business.

Seeing work as a series of processes lets us use powerful tools to help in these areas:

  • Standardize work so it gets done the same way every time
  • Make work predictable so we can make commitments to our customers
  • Measure how well work is being done
  • Test ideas about ways to do work better
  • Train and retrain workers
  • Keep work from falling in the cracks

Once we’re in action to improve our business, these tools help us understand what’s working and what’s not working, and what to do next.

For this reason, the opening move in the process game is process documentation.  Using simple models for process documentation, we’ll help you involve your team in setting up continuous improvement.

Volunteer Programs – a short course

Your first target is sustainability. Otherwise, you’re on a never-ending uphill climb.

A sustainable system cares for and feeds itself, and lives within its means. For our purposes, sustainability applies both to your organization and your volunteer program.

Your volunteer program cares for and feeds itself primarily by being a healthy system in and of itself. Although it doesn’t exist in a vacuum, it does the work of recruiting, training, and retaining volunteers itself.

And your volunteer program lives within its means. That is, whatever resources it needs, it generates.

What is capacity? A volunteer program with sufficient capacity has the ability to access  resources for the task at hand.

That sets the stage. Now lets talk about the big three: recruit, train, and retain.


Recruiting Volunteers

If you’re fishing in the puddle outside our back door, you may not be happy with the catch no matter how hard you work at it. On the other hand, it may not be appropriate to launch a national search for the right volunteer. Find the sweet spot in between.

This means you have to believe your organization deserves top-flight volunteers and you have to be ready, willing, and able to treat them that way. You have to have faith that the perfect volunteer is out there looking for your opportunity. And you have to be clear about that opportunity.

Then you can apply proven methods pioneered in the Human Resources field to find and reel in that recruit.

Training Volunteers

Training begins with recruiting – they’re not separate activities. The way you recruit has everything to do not only with catching your target, but with the training you’ll need to do.

Volunteers love great training. Please do not leave training to an emailed PowerPoint presentation. Your organization’s every word and action shows up to a new recruit as training. You may be inspiring your recruit about the work and your organization, but the person staffing the front desk is sending an entirely different message.

And by the way, training doesn’t end when someone signs off on the training sheet. Training never ends.

Retaining Volunteers

Besides recruiting great volunteers and setting them up to succeed, you’ll want to do everything you can to make sure your volunteers grow along with your organization.

When it comes to recognition, some volunteers shine up to hats and pins, other prefer to celebrate. Mostly, volunteers appreciate appreciation.

The keys to volunteer retention are love, honor, and respect.

In our universe, there are a few resources which are not subject to the law of decay. One of these is love. Love given multiplies.

Love is an energy that fuels your organization’s mission. When love is added to work, no task seems beyond accomplishing. When love is present in work, volunteers come early and stay late. Love is the ultimate gift you bestow on your volunteers, and the gift you would like your volunteers to bestow on your clients.

To honor is to acknowledge – to notice and to express gratitude. You may not be used to acknowledging others, and you may find yourself uncomfortable receiving acknowledgments from others. Start practicing today.

The most effective form of volunteer retention is thanks. And it’s free.

Respect begins with listening. When you listen deeply you connect and learn. This enables you to inspire and lead.

Respect is earned, and as a volunteer leader, you must create opportunities for it to be earned.